Refund policy

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns:
We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first three (3) days of receipt of your order if you receive a product that you believe is defective. Please note that approved exchanges begin processing once we receive the product back in our possession.

Exchanges:
If you would like to exchange you order you must request within (5) business days of receipt and product must be in its original condition. Products that have been untied, washed, installed, and/or tampered with are not eligible for an exchange so please examine each bundle while it is still tied to make sure you are satisfied with the product. Please note: we do not offer exchanges if the hair is colored, cut, blown out, combed out or processed in any manner. Please note you are responsible for all shipping charges associated with an exchange, unless our system caused the error.

Additional non-returnable items:
Custom Lace Front Wigs, Clip-Ins or Bundles
Custom Colored Lace Front Wigs, Clip-Ins or Bundles Lace Front Wigs, Clip-Ins or Bundles

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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